Business Analyst/IT specialist:
• Business Information Analyst having 12 years of experience in IT industry – Experienced in Business information analysis, Architectural Solution Designs, Programming and Testing.
• Exceptional record for delivering cost effective high performance technology solutions in all facets of information systems from conceptual design through documentation, implementation, functional testing, user acceptance testing, user training and quality assurance review of feature enhancements.

Skills and expertise:
Business Analysis:
• Perform client interviews; work closely with internal and external stake holders to establish business requirements (BRDs) and functional requirements (FRDs).
• Translate business requirements into structured and standardized analytical language – with ‘as is’ and ‘to be’ descriptions and UML - use cases/user stories, activity diagrams, sequence diagrams etc.
• Analyzing business processes and documenting using BPMN.
• Perform impact analysis, review and evaluation of business, functional and user requirements.
• Stake holder management.
• Experience in various responsibilities with a SCRUM/AGILE team (Product Owner, Analyst and functional testing).
• Proactively interact with stakeholders to understand Salesforce requirements, analyze business processes, suggest key improvements and subsequently translate them into technical stories for the Salesforce developers.
• Provide support for the day to day management of the platform.

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