Anna

Over deze freelancer

Provided primary customer support to customersCustomer Problem Solving Maintained customer satisfaction with forward-thinking strategiesfocused on addressing customer needs and resolving concerns.Collected customer feedback and made process changes to exceedcustomer satisfaction goal.Answered constant flow of customer chat and email with minimal wait timeProcess all the order from the customer via CRM (Dynamics 365) and via CORA, assist the customer during all the process (from order to shipment) provide SW license, invoice, commercial invoice using QAD and EXCEL, assist the customer with issues and solve the problem with minimal wait time