Alexandre

Our core mission at Celigo is simple: To make automation as simple as possible by enabling anyone in the enterprise to build or deploy integrations. We believe that by automating processes across applications, we are freeing up your time to do more in your organization. We believe that reducing manual processes empowers you to focus on growing your business. https://www.celigo.com/ • Conduct discovery meetings to understand client requirements for implementation or customization of Celigo products • Work in tandem with Sales Engineers to design integration solutions • Lead and participate in client meetings to educate, train, and advise clients on how to successfully implement Celigo products • Delight clients by completing their implementations successfully, on-time and within budget • Regularly meet with team members and the client to deliver status updates, resolve project issues and design solutions • Ask thoughtful, probing questions to understand the customer’s business requirements and accurately configure the products to meet these requirements • Complete thorough testing of the solution prior to the hand-off to the client. Provide timely response and issue resolution during User Acceptance Testing • Train clients and internal Celigo staff • Keep the project on target with respect to scope and timeline by recognizing scope creep and following defined processes to address or mitigate • Provide go-live support, knowledge transfer, and documentation as necessary • Conduct project hand-off to Celigo support team • Act as Level 2 technical support. Take ownership of customer support cases, engage with customers to understand and reproduce the issue, and work with Level 1 technical support, services engineers, and product developers to resolve the issue and respond to the customer