Andrew

• Provided consultancy to an early-stage Industrial IoT client to establish delivery governance, planning and Agile ways of working, introducing structured approaches to risks, dependencies and delivery across emerging technology environments. • Gained advanced certifications across programme delivery, cybersecurity, AI, and service management to strengthen capability across enterprise transformation environments.

Initially continued supporting Liberty Global before moving to new client engagements. • Led end-to-end delivery of a workstream within a £7.5M UK Government-funded programme, coordinating 9 consortium partners across equipment and software installation and configuration, and AI/ML deployment. • Delivered a hybrid cloud and 5G showcase environment within 12 months, integrating multi-vendor architectures and automation to demonstrate scalable technology capabilities and operational efficiency. • Established delivery strategy and governance, including Go/No-Go boards, RAID, and change control, replacing ad-hoc decision-making with clear escalation, risk ownership and structured governance. • Led delivery across a 50+ person matrix of cloud, cybersecurity and networking specialists, prioritising backlog and delivery demands, managing cross-workstream dependencies and coordinating vendor delivery.

Employment transferred to Accenture B.V. in Oct 2022 via outsourcing. • Led end-to-end planning and cutover of 5.8M subscribers to a new operator platform, coordinating technology, operations, and multiple vendors to protect service and achieve zero service disruption. • Directed multi-country platform modernisation and IP core transformation across multi-vendor, multi-technology environments, improving network resilience while driving cost optimisation. • Chaired cross-market forums spanning business units and vendors, resolving delivery misalignments, managing risks and maintaining milestones. • Managed project budgets up to €1.5M across hardware, software, lifecycle management, and vendor services, maintaining financial control, forecasting expenditure and aligning resources with delivery priorities.

Progressed from network operations engineering into operational service and network assurance, taking responsibility for service resilience, operational readiness and change across mobile, IP and IT platforms. • Designed and delivered infrastructure resilience initiatives across mobile, IP and IT environments, identifying and closing redundancy gaps to reduce major outage risks. • Embedded structured Incident, Problem and Change Management practices, directing root-cause analysis and high-impact incident resolution, reducing repeat incidents by ~30%. • Led operational readiness and go-live assurance for deployments, migrations and high-profile live events, acting as operational stakeholder and coordinating technical teams, suppliers and operations through controlled handover. • Represented Operational Service Assurance in vendor and escalation forums, driving resolution of critical service issues and holding Operating Companies and suppliers accountable. • Awarded Operational Excellence in Change Management for initiatives that improved service stability, change effectiveness and delivery performance.

Progressed from senior technical specialist into operational leadership, combining technical expertise, service operations and customer-facing responsibilities across business-critical telecoms platforms. • Led daily operations for a 24/7 EMEA operations team supporting 100+ Tier-1 operators across business-critical signalling and OSS platforms, maintaining 99% SLA compliance while developing engineers, processes and knowledge management. • Owned Major Incident, Problem and Escalation Management, acting as lead engineer during critical incidents and translating root-cause analysis into corrective actions. • Managed technical relationships with strategic operator accounts, translating customer requirements into product, service and delivery improvements, and delivering technical training for customers and support partners. • Led installation, cabling and integration of core signalling platforms for Tier-1 operators, driving requirements through testing, deployment and migration, and working with Project Managers on operational handover. • Partnered with Product Management and R&D on pre-release evaluation programmes, providing operational feedback that influenced product quality, release readiness and customer adoption. • Selected for Oracle’s Top Talent Programme in recognition of technical leadership and service delivery excellence.