Andrew

• Provided consultancy to an IoT startup, establishing Agile governance, risk management and delivery controls for industrial water monitoring systems. • Gained advanced certifications across programme delivery, cybersecurity, AI, and service management to strengthen capability across enterprise transformation environments.

• Directed delivery of a critical workstream within an £88M UK Government-funded cloud and AI/ML transformation programme across a 9-partner consortium. • Delivered a flagship hybrid-cloud and 5G innovation environment, integrating multi-vendor technologies and automation for enterprise demonstrations of next-generation network capabilities. • Managed cross-functional teams of 50+ across cybersecurity, technology, and systems integration, ensuring alignment across concurrent workstreams. • Built governance and delivery controls across complex multi-partner programmes, including Go/No-Go boards, RAID management, and change control, strengthening executive visibility and delivery assurance.

• Led a 5.8M-subscriber migration programme with zero customer disruption, coordinating technical, operational, and commercial delivery across complex environments. • Directed multi-country transformation initiatives, aligning modernisation, governance, and operational continuity across European markets, resolving complex dependencies and escalations to protect delivery. • Chaired programme governance boards across Liberty Global, Virgin Media, UPC, and key vendors, aligning stakeholders, strengthening delivery accountability, and driving strategic decision-making. • Maintained financial governance across concurrent programmes and project budgets up to €1M through forecasting, prioritisation, and resource optimisation, reducing risk of cost overruns.

• Designed and implemented high-availability resilience initiatives across mobile and IT platforms, reducing multi-market outage risks and improving service reliability. • Led service assurance across enterprise, network, and mobile operations, reducing repeat incidents and improving SLA performance through structured incident, problem, and change management. • Directed operational readiness for major upgrades, migrations, and high-traffic events, ensuring service continuity through predictive forecasting, go-live governance and acceptance controls. • Represented service assurance standards at executive and vendor forums, resolving critical operational issues and strengthening contractual compliance across regional operations. • Recognised with the ‘Operational Excellence in Change Management (2019)’ award for initiatives that enhanced operational efficiency, resilience, and long-term service stability.

• Led a 24/7 EMEA operations team supporting 100+ Tier-1 global operators across mission-critical, carrier-grade signalling platforms, sustaining 99% SLA compliance through incident control and process optimisation. • Served as primary Technical Account Manager for strategic EMEA enterprise accounts, managing escalations, service performance, and stakeholder relationships. • Designed and delivered platform deployments, optimisations, and upgrades, improving operational stability through structured documentation, training, and knowledge transfer. • Selected for Oracle’s exclusive pre-release evaluation programme, collaborating with R&D and Product Management to validate product readiness and quality, and influence roadmap decisions. • Awarded ‘Oracle Top Talent Program (2015)’ for outstanding global service delivery excellence and technical innovation.