AsbaParveen

Over deze freelancer

Dynamic and results-driven Technical Analyst with over 8 years of extensive experience in IT Operations, Network Operations, and Technical Support across enterprise environments. Demonstrated expertise in managing mission-critical systems, ensuring high service availability, and delivering exceptional customer satisfaction. Skilled in diagnosing and resolving hardware, software, and network issues, with proficiency in remote desktop tools, ServiceNow, Jira, and Remedy ticketing systems.

Proficient in monitoring and troubleshooting using industry-standard tools such as Splunk, Omnibus, iDashboard, GFT, ACI, and Aptra Vision. Adept at managing user accounts, Active Directory, Azure AD, Microsoft 365, Exchange, Teams, and SharePoint administration. Strong knowledge of UNIX scripting, PowerShell automation, and network fundamentals including firewall operations and file transfer mechanisms.

Recognized for streamlining processes, reducing incident resolution time, and improving overall operational efficiency through automation, proactive monitoring, and continuous improvement initiatives. Experienced in handling high-severity incidents, driving bridge calls (TRT), and collaborating with cross-functional teams to ensure timely resolution and SLA adherence.

Equipped with excellent communication, organizational, and problem-solving skills, with the ability to perform effectively under pressure. A fast learner committed to delivering consistent service excellence, fostering teamwork, and contributing to organizational success through technical expertise and customer-centric focus.