Atiqa

Sole on-site IT Support Engineer and primary IT point of contact for the entire Electrolux office, providing end-to-end technical support to all employees. Deliver Level 1 and Level 2 desktop support by troubleshooting and resolving hardware, software, operating system, Microsoft 365, and application issues. Manage the complete incident lifecycle using the IT ticketing system, ensuring timely resolution and user communication. Diagnose and resolve Windows desktop, laptop, printer, docking station, meeting room, mobile device, network connectivity, and peripheral issues. Perform laptop imaging, deployment, configuration, software installation, upgrades, and replacement of end-user devices. Support Microsoft 365 applications including Outlook, Teams, OneDrive, Office, and collaboration tools. Configure and troubleshoot mobile devices, authentication, VPN connectivity, and remote access solutions. Install, configure, and maintain printers, barcode scanners, warehouse handheld devices, and other business-critical IT equipment. Provide technical support for warehouse operations by maintaining scanners, mobile devices, and operational IT hardware. Manage all on-site IT assets, including laptops, monitors, docking stations, peripherals, mobile phones, accessories, and inventory. Maintain accurate asset records, stock levels, hardware lifecycle, and inventory management to ensure operational readiness. Coordinate hardware procurement, device allocation, asset recovery, and equipment replacement. Act as the Site IT SPOC (Single Point of Contact), coordinating with global IT teams, vendors, and third-party service providers to resolve complex technical issues. Lead employee onboarding and offboarding activities by preparing, deploying, collecting, and decommissioning IT equipment and user accounts. Work closely with HR to ensure seamless onboarding, offboarding, office relocations, and employee IT readiness. Provide executive and VIP user support, ensuring minimal downtime and high customer satisfaction. Deliver on-site IT support for company events, executive meetings, training sessions, conferences, and large seminars by setting up and supporting AV equipment, conference room technology, displays, microphones, projectors, and collaboration systems. Troubleshoot meeting room technologies including Microsoft Teams Rooms, conferencing systems, displays, cameras, audio devices, and presentation equipment. Perform preventive maintenance, hardware diagnostics, repairs, and replacement of desktops, laptops, peripherals, and IT equipment. Coordinate with vendors and external suppliers for hardware repairs, warranty services, and equipment replacement. Support networking-related issues including Wi-Fi connectivity, LAN connectivity, IP configuration, and network device troubleshooting. Ensure IT equipment complies with company security policies and operational standards. Provide excellent customer service through effective communication, documentation, and user training where required. Collaborate with regional and global IT teams to implement IT projects, office infrastructure changes, hardware refreshes, and technology improvements. Maintain high availability of all on-site IT services while independently managing daily IT operations across the site.

Respond to service requests and troubleshoot hardware, software, and network issues. ● Diagnose and resolve technical problems on-site or provide remote assistance. ● Collaborate with end-users to gather information and identify the root cause of issues. ● Travel to various locations to provide on-site IT support. ● Install, configure, and maintain computer systems, peripherals, and network equipment. ● Conduct hardware and software upgrades as needed. ● Manage and prioritize support tickets using a ticketing system. ● Ensure timely resolution of incidents and service requests. ● Escalate complex issues to higher-level support or appropriate teams. ● Perform routine maintenance and repairs on computer equipment. ● Coordinate with vendors for warranty repairs or replacement of faulty hardware. ● Keep an inventory of hardware components and update records accordingly. ● Install, update, and configure software applications on user devices. ● Ensure that all software is licensed and up-to-date. ● Assist with the deployment of patches and updates. ● Troubleshoot network connectivity issues. ● Assist in the setup and configuration of routers, switches, and other networking

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