Chloé

- Revenue Operations Leadership: Directed strategic CX initiatives for Uber Eats’ €12.1B EMEA portfolio, aligning operations with GTM priorities to scale execution, enhance visibility, and enable predictable revenue growth. - Revenue Architecture: Partnered with global CX, operations, and commercial teams to align Salesforce workflows and tools with revenue objectives, driving adoption, automation, and GTM readiness across EMEA markets. - Operational Excellence: Redesigned workflows to eliminate friction, accelerate resolution speed, and standardize execution, improving customer retention and sales enablement outcomes in high-value regions. - Executive Stakeholder Management: Directed cross-functional program teams, aligning execution speed with governance to ensure measurable operational impact and executive visibility into program outcomes. - AI Automation: Implemented AI-powered case routing and automation, streamlining workflows, reducing manual handling, and accelerating resolution speed for strategic merchant segments. - Data-Driven Insights: Built KPI dashboards connecting CX metrics to revenue performance, surfacing insights that informed leadership decisions, guided interventions, and improved pipeline health.

- Revenue Operations Leadership: Led sales operations for 5 EMEA markets, aligning GTM strategy to deliver 25% revenue growth through scalable processes, operational alignment, and accurate forecasting. - Revenue Architecture: Consolidated Salesforce, HubSpot, and Gong during 3 acquisitions, aligning systems to ensure data integrity, accurate reporting, and seamless GTM execution across markets. - Operational Excellence: Reduced inefficiencies by 30% through workflow alignment, tool enhancement, and process optimization, enabling higher productivity across distributed sales teams. - Executive Stakeholder Management: Managed a high-performing EMEA sales operations team, fostering accountability, collaboration, and consistent execution across multiple time zones. - AI Automation: Introduced AI-driven sales engagement enhancements to prioritize high-impact actions, optimize pipeline visibility, and improve deal conversion predictability. - Data-Driven Insights: Built advanced analytics and forecasting dashboards to monitor pipeline health, identify at-risk opportunities, and guide targeted enablement for improved quota attainment. - Recognition: Awarded Company MVP (2023) for leading GTM planning and forecasting initiatives that improved scalability, operational efficiency, and revenue performance.

- Revenue Operations Leadership: Directed RevOps for 4 international markets, implementing scalable systems and frameworks that drove a 20% increase in sales productivity during rapid expansion. - Revenue Architecture: Optimized Salesforce and integrated automation tools, enhancing GTM execution and operational precision across sales workflows. - Forecast Strategy: Designed forecasting models that improved revenue predictability and sales efficiency, enabling leadership to align sales execution with quarterly growth objectives. - Recognition: Awarded Employee of the Year (2021) for building scalable analytics and forecasting systems that improved GTM execution and enhanced revenue predictability.

- Data-Driven Insights: Consolidated fragmented sales data into unified forecasting dashboards, improving revenue predictability by 10% and enabling proactive resource allocation. - Operational Excellence: Streamlined sales support workflows, reducing cycle times by 15% and improving execution consistency across EMEA markets.

- Operational Excellence: Supported process improvements and operational alignment across multiple practice groups, enabling smoother coordination and rollout of GTM initiatives.

- Administrative Support: Managed daily bookkeeping and administrative tasks in Exact Online, ensuring accurate processing of invoices, bank statements, and expense reports. - Data Organization: Structured financial and project data into clear overviews, improving transparency and enabling efficient follow-up on outstanding items. - Process Accuracy: Implemented consistent workflows for document handling and reporting, reducing errors and ensuring compliance with deadlines. - Client Coordination: Acted as the point of contact for clients, aligning on requirements and providing timely updates to keep administration organized and complete.