Gary

 Spearheaded 24/7 operations for 35,000+ EV chargers across Europe, ensuring KPI adherence and driving infrastructure uptime that supported €145M in annual revenue.  Acted as Product Owner for software implementations, translating business needs into agile DevOps backlogs and leading cross- functional teams to successful, high-quality releases.  Directed the rollout of new EV hardware, firmware, and tools, including user training and documentation, enhancing field service efficiency across Central Operations.  Built and optimized

 Directed EVBox's Professional Services Team, supporting the North American market entry, managing regulatory compliance, new facility setup, and go-to-market readiness.  Built and led a global Professional Services team, enabling successful software delivery for enterprise clients and driving £2M in additional revenue.  Standardized service offerings across departments by implementing a Services Taxonomy adopted company-wide as the commercial reference model.  Optimized strateg

 Led the £5M migration of the Nexus billing platform—supporting 20M+ customers and £400M in annual payments—to modern HP hardware and scalable database infrastructure.  Directed cross-functional delivery planning and stakeholder alignment for the new billing system, ensuring on-time launch and uninterrupted service continuity.  Managed the provider transition and safeguarded data integrity, security, and accessibility across business-critical internal systems.  Oversaw DevOps and cybersecurity initiatives, implementing SHA-2 and TLS 1.2 protocols and scaling infrastructure to meet PCI DSS and GDPR compliance.