Ihor

Delivery for 3 parallel products within a core product domain (Product Design, Analytics, Monetization, UI/UX, Technical Writers). Delivered outcomes across domain scope, making sure we are building the right things at the right time to hit business goals. Scaled team & processes from 6 to 60+ people, redesigning structure and leadership accountability as the organization grew from 60 to 1000+. Maintained voluntary turnover at 1–2% and average tenure of 6 years, sustaining organizational health at 93% satisfaction. Developed 20 Team Leads through structured 1-on-1 coaching, using real business cases and situational leadership principles; 4 later progressed to Director level. Translated company strategy into quarterly execution plans across Product, Analytics and LiveOps, improving cross-functional collaboration score from 3.6 to 4.4 and raising the share of extra features initiation to production from 20% to 70% by introducing structured planning and coordination practices. Established workflows, planning cadences, and delivery standards to improve consistency and collaboration. Identified and resolved delivery risks and blockers. Worked closely with product and business stakeholders to align expectations, priorities, and delivery outcomes.

Built and scaled a dedicated VIP Service, focusing on the customers with lifetime values between €4,000 and €50,000+. Increased retention by 10%, reduced customer loss rate from 6% to 4%, and improved CSAT to 4.7/5, reporting directly to C-level. Improved department service quality through KPI tracking, workflow optimization, and clear target setting, raising CSAT to 4.4/5. Scaled department from 6 to 50+ people across multiple locations. Designed and implemented an internal Career Path and evaluation framework, resulting in 20+ specialists promoted into key roles across the department and broader business. Initiated and led development of internal social network aggregation tooling, collaborating closely with technical teams to bring it from concept to business value.