Rebecca

Strategy Development & Program Management: Designed and led a 3+ year global team development and coaching strategy for a 1300 leader population. Managed project timelines, roadmaps and tracked KPIs to measure impact and ROI. Led and mentored cross functional teams of L&D specialists and Subject Matter Experts to design simple, efficient and unique global interventions. Stakeholder Partnership & Vendor Management: Strategic advisor to senior leaders globally to diagnose team needs and deliver learning solutions. Managed vendors end-to-end including sourcing, SLAs, costs, and quality evaluation. Integration: Ensured alignment of learning solutions with organisational priorities, governance frameworks, and global consistency requirements. Researched and piloted AI-enabled approaches within learning ecosystems, specifically AI coaching, to enhance scalability and personalisation of development solutions. Budget Management: Owned annual budget, forecasts, and tracking, ensuring alignment with strategic priorities. Cross Collaboration: Partnered cross-functionally with Talent, HR and People Analytics teams to support initiatives related to engagement, culture and leadership effectiveness Coaching and Facilitation: Delivered workshops, leadership offsites, training, and 1:1 coaching for leaders.. Key Results: Scaled coaching infrastructure embedded to support 1300 leaders globally, resulting in: 4.9/5.0 satisfaction score for the manager global scaled coaching program audience group of 600 leaders 90% satisfaction for the internal coaching program audience group 400 leaders Significant increase in employee engagement reported by 20 senior leadership teams participating in leadership team coaching Rolled out scalable team development solutions to leaders globally, resulting in: 95% recommendation rating for global team development workshops

Consulting senior leaders on leadership and learning needs. Lead project team of subject matter experts to design the self-paced on-line manager development learning material Designing and delivering leadership and team development programs. Managing the High Performing Teams portfolio.

Coaching 15 autonomous tech teams towards team effectiveness and performance improvement. Supporting agile ways of working through facilitation and reflection. Designing and delivering manager training programs focused on leadership capability and team performance. Facilitating workshops to strengthen ownership collaboration and accountability. Supporting organisational change initiatives across departments.

Designing and delivering global learning programs including train the trainer programs and team leader training programs. Creating learning materials and digital learning solutions. Conducting training needs analysis and evaluating learning impact. Managing global learning solution projects.

Call centre people manager Previously to 2010: Call centre management roles | Centrelink and Department of Immigration & Citizenship