Shubhalakshmi

Over deze freelancer

More than 12 years of experience including 2.5 years as a Senior Technical Support Engineer at ServiceNow, I provided technical support for the Servicenow Platform features through phone, email, and chat, specializing in ITSM processes. My role involved in-depth troubleshooting, diagnosing and resolving technical issues related to ServiceNow products, Customization done on the Servicenow platform instance of the customer , educating customers on the Servicenow platform , checking their technical issues while using the platform , making / suggesting code changes for customers if possible or collaborating with collaborating with cross-functional engineering teams to address complex challenges to give fix to the customer. I was responsible for documenting customer interactions, arranging calls to clarify issues, and ensuring their swift resolution.

With 10 years of experience in companies including CM , Mastercard, IBM, and Amdocs, Accenture , I contributed to software development and product enhancement initiatives. My core competencies include ITSM, analytical skills, and proficiency in English, coupled with experience in Java, Spring, REST APIs, and cloud platforms m , CICD , SQL , Linux , etc. I am committed to delivering effective solutions that address customer needs and enhancing the functionality of business-critical systems.