Deliver exceptional customer service and ensure guest satisfaction. Handle guest check-ins, check-outs, reservations, and special requests Resolve customer complaints and provide effective conflict resolution Support daily front desk and hospitality operations Coordinate with different hotel departments to ensure smooth service Lead and support team members in a fast-paced environment Maintain Marriott brand and service standards Handle customer inquiries professionally and efficiently Assist with training new staff members Manage multitasking and problem-solving under pressure Ensure clear communication between guests and hotel staff Maintain accurate guest information and reservation records Provide personalized guest experiences and hospitality support Work in an international and multicultural environment Demonstrate leadership, professionalism, and attention to detail
Over deze freelancer
I am a responsible, honest, punctual, and highly motivated professional with a background in Hospitality and Tourism Management and Commercial Aviation. Experienced in customer service, guest relations, reservations, conflict resolution, and team coordination in fast-paced international hospitality environments. Former Lead Agent with experience delivering excellent customer service, handling guest inquiries, supporting daily operations, and maintaining high hospitality standards. Strong communication skills, attention to detail, and the ability to work efficiently. Native Spanish speaker with advanced English proficiency and a passion for creating positive customer experiences.
Opleiding
Werk & Ervaring
L
29-02-2020 — 29-11-2020
LEAD Agent
Marriott international headquarter Cork
Certificeringen
Portfolio
Reviews
5 Sterren
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4 Sterren
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3 Sterren
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2 Sterren
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1 Sterren
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€ 30 / uur
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Locatie Schagen
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Categorie SalesSales
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Geverifieerd ongeverifieerd
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Lid Sinds 25-05-2026