Steffi

Deliver excellent service for more than 100 DACH customer accounts and order lifecycle activities in Oracle Resolve 90% of customer inquiries within 1 working day Accuracy rate of 99.6 % Microsoft Dynamics CRM improved customer data documentation accuracy Partner with Sales, Logistics, Planning, and Production to keep workflows moving and communication clear Optimize team support to enhance internal collaboration Coordinate onboarding support for new team members

Established customer relationships driving sales growth and account development Collaboration with internal teams ensuring excellence customer service experience Promoting sales campaigns in coordination with suppliers Strengthen relationship through regular on-site customer visits

Expanding B2B customer base by establishing relationship and finding new customers Supported internal teams while setup and improve new processes Handling complete order lifecycle and follow up Driving sales and marketing campaigns and follow up DACH region Consistently improve customer satisfaction through excellent customer service level Mentor for new team members Facilitated management to establish the logistic partner in Germany

Provided administrative and organizational support to Vice presidents and Team Documentation handling, budget planning and preparing presentation material Coordinated agendas, travel schedules, meetings, and schedules Oversaw the planning and execution of multinational meetings, conferences, and incentive travel programs, ensuring exceptional attendee satisfaction and operational excellence. Optimized internal workflows and process improvements Assisted Customer Service and Marketing teams Handled multiple priorities while maintaining excellent service standards