Suraj

• Liaise with Enterprise Architects on enterprise guiding principles and describe their manifestation in the overall solution • Provided guidance on "build" versus "buy" decisions for specific business services not offered by the standard salesforce platform • Created an architectural design of the Salesforce system encompassing other enterprise edge systems to align with the business vision for the next 5 years • Managed & guided a group of Salesforce Technical, BA & Test teams to validate the state of existing Salesforce Solution Architecture and provide feedback for functional & technical improvements • Migrated and cleaned up many legacy codes, streamlined custom profiles and permissions, setup a new user management process for efficient on-boardings • Setup a periodic security scan process to identify system vulnerabilities and fix them in time • Designed a continuous delivery model including way of building, deploying, and release management • Architected a scalable, secured, and high-performance transformation project involving experience cloud for partners • Designed a Governance process for the teams to align with the architectural guidelines and the global process template. This allowed the teams to work in isolation and yet maintain a well governed and clean system • Addressed regulatory requirements, including GDPR and international data governance policies • Setup a monitoring strategy to track and predict Salesforce license usages and limits

•Led multiple pre-sales activities and providing response to RFPs, development of Industry specific POCs, creating & delivering client presentations as a Pre-Sales Architect • Building Solution Architecture and IT solution road-map for Salesforce oriented digital transformations • Architected and Delivered 4 end-to-end enterprise projects for clients across industries like Manufacturing, Non-Profit & Fin Tech • Conducted thorough analysis of business requirements and identified key stakeholders and collaborated with them to determine scope, objectives, and deliverables of the project. • Created detailed documentation including design specifications, system architecture, and testing plans to communicate these effectively to the development & testing team • Drove architecture and design solutions to build a bi-directional Salesforce integration with SAP via Talend (ESB) and other 3rd party REST APIs • Provided expert guidance to the organization in generating an outcome-based grants management model and designed custom solutions to cater to the unique requirements of the model that were not supported by the standard Non-profit Success Pack (NPSP) package • Identified integration points with external systems and designed integration solutions that enable data sharing between systems ensuring the solution aligns with best practices and standards. • Provided technical leadership to guide the delivery team on design and development best practices and to deliver high-quality solution that met business goals and customer expectations • Organizing workshops with stakeholders to close critical decisions and facilitate a common vision among different teams

• Led requirement and design gathering sessions and authored design documents for Salesforce Field Service (previously named Field Service Lightning) implementation • Mentored and trained consultants on best practices for implementing FSL in accordance with technical requirements and design documents • Developed customized, non-packaged solutions for business requirements that were outside the standard Field Service feature set • Designed and developed a robust inventory management solution for field engineers that integrated with SAP ECC • Designed and implemented Service Rules and Objectives to accommodate different scheduling rules for three sub-brands that provide efficient scheduling results • Developed custom solutions to enable custom Inventory processes and Service Forms on the FSL mobile app • Leveraged the capabilities of the iOS Shortcuts and FSL App to provide innovative solutions • Worked closely with the Salesforce Field Service R&D team to help add additional features to the product roadmap

• As a CRM technology specialist, responsible to support sales organization, understand their needs/requirements, translating them into effective solutions, organize releases and adoption sessions • Implemented 2 SAP project on e-commerce (SAP Hybris) & retail cloud CRM (SAP C4C) • Leading onsite and offshore teams to deliver IT functionality • Implemented various controllers, services, and facades to process e-commerce requests effectively • Customized the cart management and checkout process to match the business requirements • Created new data models and customized existing data models as per project needs • Developed and implemented components and made changes in JSP and Controllers for Contact Us and Store Locator pages to ensure they meet the project requirements • Created Impex files to import products and user groups into the Hybris System • Analysed and documented business requirements to identify the requirements that need to be addressed in SAP C4C • Designed custom solutions that align with business requirements and meet industry standards • Collaborated with SAP Germany C4C development team to develop custom solutions for the client • Configured HANA Cloud Integration (HCI – now named SAP Cloud Integration) and established replication of Master data between SAP S4HANA and SAP C4C using HCI • Enabled HCI interfaces for standard integrations and designed custom artifacts to achieve enhanced functionality