Daniel

Lead consultant for social intranet activities, supporting clients to improve how they connect, communicate and collaborate in the digital world of work with Workplace by Meta, Happeo, WorkVivo, Google Workspace, Google Gemini for Workspace and GCP (Google Cloud Platform). Highlights included: - Created and provided Gemini for Google Workspace enablement sessions for clients looking to explore opportunities with Generative-AI - Devised a maturity model for social intranets, enabling clients to assess their current state and identify areas for improvement. - Researched, showcased new solutions for clients, for example Workplace chat bots and VR. - Acted as Customer Success Engineer for the change, communication, technical implementation and migration of over 40 operating companies to a single global intranet platform (Happeo) with over 40k users - Launched Workplace to over 3k employees with >90% adoption rate. - Led the migration of all content from Workplace by Meta to WorkVivo, on time and within budget - Constructed and implemented a KPI dashboard for a global intranet, providing insights into platform usage and effectiveness. - Consulted on the building of templates for a global intranet platform which led to the adoption of templates as well as visibility and usage of business area content Provided weekly user support, troubleshooting technical issues and responding to inquiries. - Built and maintained automated workflows in Okta to streamline the employee lifecycle for identity and access management processes. - Led or supported roadmap sessions on new platform features which clients would benefit from.

Strategic, structural and proactive community and digital workplace consultancy for: Huawei: - Community management of +60k member UK fan/service community. - Successful migration of community to a new platform. - Creation and management of Huawei content on the site. - Management of community ambassadors and moderators. GroenLinks: - Stakeholder and user research (survey and facilitated sessions) - Analysis to help inform the digital workplace strategy

Working within the Internal Communication team, managing Workplace by Facebook within Booking. Helping colleagues to connect, communicate and collaborate effectively. Community management: - Community management of the platform. - Managing key global communication activities on the platform, from Jam sessions to Livestream events. - Providing users with support in making the most from the platform. - Ensuring colleagues understand and know how to use Workplace appropriately by introducing our community guidelines. - Making recommendations to the Global Internal Communication team on how best to use the platform to support activities. - Setting up a monthly dashboard to monitor the platform. - Working with IT team to introduce new developments / integrations - Providing guidance and support for group administrators and managers - Advising teams on how to make the most of the platform - Ran several knowledge sessions to improve understand of key topics, such as bots Also representing Booking as Chief Workplace Officer, liaising with the Workplace team at Facebook as a member of their Customer Advisory Board.

Product Owner for the ongoing social intranet development project. Enabling connecting and sharing of knowledge across the bank. Agile development of collaborative communities. Business support for content teams, community managers and digital communication champions. Increasing employee engagement through digital tools. Responsible for the management and development of the international corporate news and information platform. Working to develop a single corporate news service across the organisation. Introduced new content governance model for the platform to increase platform efficiencies. Delivered regular measurement data on platform performance. Liaison between Editorial Teams, Business lines & IT. Defined the strategy, approach including developing a business case to ensure over EUR 1 million investment in the new social intranet to support connecting and sharing of knowledge across the bank. Product owner for the development project. Worked with IT and external partners to define and develop the intranet strategy and roadmap. Senior User / Product Owner and Content Migration Project Manager for the development project. Key contact for departments and content editors. Key point of contact between the business and IT for intranet matters. Managed the external benchmarking of the intranet.