Over deze freelancer
I'm a freelance Technical Support Engineer with over 6 years of experience helping SaaS companies, MSPs, and IT departments deliver fast, reliable, and user-friendly support. I specialize in level 1-2 support, troubleshooting complex systems, and improving customer satisfaction through clear communication and technical know-how. I also;
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Diagnose and resolve issues across Windows, macOS, Linux, networking, and cloud platforms.
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Manage tickets via Zendesk, Freshdesk, Jira, ServiceNow.
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Provide support for Office 365, Azure, Google Workspace, Active Directory.
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Write internal documentation & knowledge base articles.
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Escalate bugs to dev teams with clear, actionable details.
Let’s connect if you need reliable, professional tech support without the overhead.
Opleiding
Werk & Ervaring
Certificeringen
Portfolio
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Locatie Amsterdam
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Categorie Administratie & SupportDevelopment & IT
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Geverifieerd ongeverifieerd
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Lid Sinds 02-10-2025