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Salimata

Technical Support Engineer
nog geen reviews Amsterdam

Over deze freelancer

I'm a freelance Technical Support Engineer with over 6 years of experience helping SaaS companies, MSPs, and IT departments deliver fast, reliable, and user-friendly support. I specialize in level 1-2 support, troubleshooting complex systems, and improving customer satisfaction through clear communication and technical know-how. I also;

  • Diagnose and resolve issues across Windows, macOS, Linux, networking, and cloud platforms.

  • Manage tickets via Zendesk, Freshdesk, Jira, ServiceNow.

  • Provide support for Office 365, Azure, Google Workspace, Active Directory.

  • Write internal documentation & knowledge base articles.

  • Escalate bugs to dev teams with clear, actionable details.

Let’s connect if you need reliable, professional tech support without the overhead.


Opleiding


Werk & Ervaring


Certificeringen


Portfolio

€ 50 / uur
  • Locatie Amsterdam
  • Categorie Administratie & Support
    Development & IT
  • Geverifieerd ongeverifieerd
  • Lid Sinds 02-10-2025