Salimata
I'm a freelance Technical Support Engineer with over 6 years of experience helping SaaS companies, MSPs, and IT departments deliver fast, reliable, and user-friendly support. I specialize in level 1-2 support, troubleshooting complex systems, and improving customer satisfaction through clear communication and technical know-how. I also; Diagnose and resolve issues across Windows, macOS, Linux, networking, and cloud platforms. Manage tickets via Zendesk, Freshdesk, Jira, ServiceNow. Provide support for Office 365, Azure, Google Workspace, Active Directory. Write internal documentation & knowledge base articles. Escalate bugs to dev teams with clear, actionable details. Let’s connect if you need reliable, professional tech support without the overhead.
Marios
As the Founder and Principal Consultant of Manolakeris Consultancy, I am an IT Leader with a developer's mindset, based in Leiden, Netherlands. My core mission is to bridge the gap between technical operations and business strategy for Dutch scale-ups and SMEs. I help businesses scale smarter by engineering robust, automated systems and integrated tech stacks. This eliminates costly manual work, reduces cognitive load for founders, and allows teams to focus on their core business goals. I offer services in Process Automation & Integration, Digital Presence & Web Solutions, and act as a Founder's Tech Partner.