Sarah

Lead Cisco Partners in EMEA through Cisco’s new Partner Launchpad global redesign; delivering over 230 co-branded marketing assets to nearly 40 partners. • Lead 3 teams of content strategists and designers to produce re-branded assets. Manage partner communication, program timelines, and editorial review and revisions process while ensuring white-glove partner experience.

Owned key portfolio initiatives. Leveraged Power Platform tools and ADKAR and PMBOK processes to ensure Customer Success projects and initiatives were optimally delivered, resulting in peak field enablement. Programs delivered include: • Lead matrixed program teams through planning and implementation for two distinct global strategic skills re-alignment programs impacting customer-facing technical field resources across all global Enterprise customers, reducing administrative burden and enhancing overall effectiveness of over 5,000 technical roles. • Led a team of 4 to create new user interface for a key bi-weekly internal communication vehicle, resulting in improved user interface and publication process, impacting over 10,000 employees, increasing usage by 25%.

Leveraged industry-leading project management, communication, and people management skills to create business processes, systems redesign, change management, and training. • Directed a project to customize and implement out-of-the box project management tool designed for managing digital marketing campaigns for Business Applications and Power Product Suite. • Led a cross-functional team (legal, privacy, security, HR, talent acquisition, software engineers, multiple technical teams) to Automate citizenship verification via a secure global process. • Implemented a project to land marketing motions for launching premium features for Teams (Enterprise).

Drove deployment of Marine Terminal Operating System software to over 50 customers worldwide, which included container ship terminals in North and Latin America. Guided products engineering team of over 20 developers, SDETs, and business analysts working in an Agile software development environment. • Built implementation schedule for all global customer base, balancing terminal-wide releases in conjunction with internal and customer constraints and dependencies. Lead implementations, leading user testing and training, while ensuring customer satisfaction.

Project manager for a portfolio of projects. Developed performance and project health metrics for executives, IT stakeholders and hospital business owners to ensure projects progress. • Initiated and drove to implementation a project to upgrade software and operating system version for pharmaceutical dispensing device used throughout SCH Pharmacy in main campus and 5 clinic locations. • Managed project to migrate content on all SCH SharePoint sites from 2010 environment to 2016 environment.

Collaborated closely with executive sponsors representing each cruise brand to align objectives, requirements, and deliverables for IPTV system implementation. Ensured timely product delivery to 7 ships within Holland America Group and oversaw a program budget of $20 million. • Led efforts to design, configure, and deploy tailored IPTV solutions, ensuring consistency and quality throughout the fleet. • Oversaw the end-to-end delivery process, from initial engagement through development, installation, and final deployment across multiple vessels.