Salimata
I'm a freelance Technical Support Engineer with over 6 years of experience helping SaaS companies, MSPs, and IT departments deliver fast, reliable, and user-friendly support. I specialize in level 1-2 support, troubleshooting complex systems, and improving customer satisfaction through clear communication and technical know-how. I also; Diagnose and resolve issues across Windows, macOS, Linux, networking, and cloud platforms. Manage tickets via Zendesk, Freshdesk, Jira, ServiceNow. Provide support for Office 365, Azure, Google Workspace, Active Directory. Write internal documentation & knowledge base articles. Escalate bugs to dev teams with clear, actionable details. Let’s connect if you need reliable, professional tech support without the overhead.