Salimata
I'm a freelance Technical Support Engineer with over 6 years of experience helping SaaS companies, MSPs, and IT departments deliver fast, reliable, and user-friendly support. I specialize in level 1-2 support, troubleshooting complex systems, and improving customer satisfaction through clear communication and technical know-how. I also; Diagnose and resolve issues across Windows, macOS, Linux, networking, and cloud platforms. Manage tickets via Zendesk, Freshdesk, Jira, ServiceNow. Provide support for Office 365, Azure, Google Workspace, Active Directory. Write internal documentation & knowledge base articles. Escalate bugs to dev teams with clear, actionable details. Let’s connect if you need reliable, professional tech support without the overhead.
Anne Nynke
People & Organizational Development Consultant with 10+ years of experience helping startups, scale-ups, and global organizations work smarter. I’ve led change across diverse teams, from redesigning operating models to rolling out OKRs and self-organization frameworks like Holacracy. I’ve supported teams at Greenpeace International, Just Eat Takeaway, and Bol.com in boosting collaboration and operational efficiency. I thrive at the intersection of people, process, and performance - bringing clarity, structure, and alignment to help organizations scale sustainably. Ready for my next challenge where I can optimize business operations and make a positive impact on the employee experience.