Jelle
Growth- en marketingleider met 8+ jaar ervaring in snelgroeiende B2B scale-ups. Bewezen track record in het coachen en opschalen van multidisciplinaire marketingteams, het bouwen van gestructureerde systemen en het verbeteren van performance over de volledige klantcyclus. Bekend om het moderniseren van go-to-market operatie met automatisering en AI-agents, en het creëren van teams waarin mensen sterk presteren en impact zich opstapelt.
Salimata
I'm a freelance Technical Support Engineer with over 6 years of experience helping SaaS companies, MSPs, and IT departments deliver fast, reliable, and user-friendly support. I specialize in level 1-2 support, troubleshooting complex systems, and improving customer satisfaction through clear communication and technical know-how. I also; Diagnose and resolve issues across Windows, macOS, Linux, networking, and cloud platforms. Manage tickets via Zendesk, Freshdesk, Jira, ServiceNow. Provide support for Office 365, Azure, Google Workspace, Active Directory. Write internal documentation & knowledge base articles. Escalate bugs to dev teams with clear, actionable details. Let’s connect if you need reliable, professional tech support without the overhead.
AsbaParveen
Dynamic and results-driven Technical Analyst with over 8 years of extensive experience in IT Operations, Network Operations, and Technical Support across enterprise environments. Demonstrated expertise in managing mission-critical systems, ensuring high service availability, and delivering exceptional customer satisfaction. Skilled in diagnosing and resolving hardware, software, and network issues, with proficiency in remote desktop tools, ServiceNow, Jira, and Remedy ticketing systems. Proficient in monitoring and troubleshooting using industry-standard tools such as Splunk, Omnibus, iDashboard, GFT, ACI, and Aptra Vision. Adept at managing user accounts, Active Directory, Azure AD, Microsoft 365, Exchange, Teams, and SharePoint administration. Strong knowledge of UNIX scripting, PowerShell automation, and network fundamentals including firewall operations and file transfer mechanisms. Recognized for streamlining processes, reducing incident resolution time, and improving overall operational efficiency through automation, proactive monitoring, and continuous improvement initiatives. Experienced in handling high-severity incidents, driving bridge calls (TRT), and collaborating with cross-functional teams to ensure timely resolution and SLA adherence. Equipped with excellent communication, organizational, and problem-solving skills, with the ability to perform effectively under pressure. A fast learner committed to delivering consistent service excellence, fostering teamwork, and contributing to organizational success through technical expertise and customer-centric focus.