Przemyslaw
Global Head of IT Service Delivery | Service Operations | Infrastructure Transformation IT leader with 13+ years of international experience managing global IT service delivery, service operations, and large-scale transformation programs. Skilled in ITIL-based service management, cloud and hybrid infrastructure strategies, and operational resilience. Core expertise includes: Leading global IT service delivery across 20+ sites, unifying decentralised support teams into standardized, high-performance service models Managing 24/7 Service Operations Centre teams, ensuring critical incident response, change governance, and operational stability Building and transforming Network and Security Operations Centres (NOC/SOC) into cloud-first, agile models Vendor governance and supplier optimisation, achieving substantial cost savings and service quality improvements Delivering complex migrations such as Microsoft 365 tenant consolidation with zero business disruption Designing and governing Incident, Problem, and Change Management processes, cutting incident resolution times by up to 25% Implementing and managing monitoring systems, including Splunk and other enterprise monitoring tools for proactive service management Certified in ITIL, with hands-on expertise in operational automation, cloud cost control (FinOps), and risk mitigation. Available for ZZP / interim assignments in IT service delivery, service operations, or infrastructure transformation, in the Netherlands or internationally.